{"id":777,"date":"2022-06-06T16:10:21","date_gmt":"2022-06-06T16:10:21","guid":{"rendered":"https:\/\/articles.alpha.canada.ca\/cds-intranet-employee-guide\/?page_id=777"},"modified":"2024-08-27T17:21:51","modified_gmt":"2024-08-27T17:21:51","slug":"internal-site-reliability-engineering-tech-ops-it-support","status":"publish","type":"page","link":"https:\/\/articles.alpha.canada.ca\/cds-intranet-employee-guide\/cds-teams\/internal-site-reliability-engineering-tech-ops-it-support\/","title":{"rendered":"Internal Site Reliability Engineering &amp; Tech Ops (IT Support)"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-internal-site-reliability-engineering-sre-nbsp\"><strong>Internal Site Reliability Engineering (SRE)&nbsp;<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.google.com\/document\/d\/195uvTzkqbnrLE-33yAGMH2KxrOOCoSjSFsp41vQrsts\/edit#\" target=\"_blank\" rel=\"noreferrer noopener\">Working from outside of Canada with TBS, CDS or personal devices<\/a> \ud83d\udd12 \u2197\ufe0f<\/li>\n<\/ul>\n\n\n\n<p>This document outlines the policy for CDS employees regarding their location of work and associated use of TBS, CDS and personal devices.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.google.com\/document\/u\/0\/d\/1JCxhu0-dmHrtitG_6_c0t_P0J5eT37rAnojtFjYbte0\/edit\" target=\"_blank\" rel=\"noreferrer noopener\">Internal monitoring and data collection from CDS devices and services<\/a> \ud83d\udd12 \u2197\ufe0f<\/li>\n<\/ul>\n\n\n\n<p>Related to the document above, we also have outlined our internal monitoring and data collection practices.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.google.com\/document\/d\/1Gkz3IkmnSim9JzPZNwmyv5wGUTuN5CBumxW9m55qh7A\/edit#\" target=\"_blank\" rel=\"noreferrer noopener\">Live Transcription Services<\/a> \ud83d\udd12 \u2197\ufe0f<\/li>\n<\/ul>\n\n\n\n<p>This document is to provide CDS staff with advice on how to responsibly use live transcription services for audio and video calls.<strong>&nbsp;<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><br>Tech Ops<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.cds-snc.ca\/kb\/article\/19-how-to-access-slack-from-your-tbs-iphone\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack on iPhones<\/a> \ud83d\udd12 \u2197\ufe0f<\/li>\n<\/ul>\n\n\n\n<p>Are you interested in having Slack on your personal phone and\/or TBS iPhone? Here, you will find instructions on how to successfully get the app installed and running on those devices.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.google.com\/spreadsheets\/u\/0\/d\/1IfwCl6IkeD4v-OfB90XpeoS26IOdYW_sfQxRhvavc1E\/edit\" target=\"_blank\" rel=\"noreferrer noopener\">CDS SaaS Subscription List<\/a> \ud83d\udd12 \u2197\ufe0f<\/li>\n<\/ul>\n\n\n\n<p>A Google Sheet that contains a list of SaaS products that CDS is currently using or have used in the past. Here you can find information on who are the technical POCs, billing POC &amp; admins and much more.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.cds-snc.ca\/kb\/\" target=\"_blank\" rel=\"noreferrer noopener\">HappyFox Knowledge Base<\/a> \ud83d\udd12 \u2197\ufe0f<\/li>\n<\/ul>\n\n\n\n<p>Here you will find a collection of most frequently asked questions and how-to-guides on just about everything CDS IT-related. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.cds-snc.ca\/kb\/article\/1-internet-outage-connecting-to-your-iphone-s-personal-hotspot\/\" target=\"_blank\" rel=\"noreferrer noopener\">How-To Create your own Personal Hotspot<\/a> \u2197\ufe0f<\/li>\n<\/ul>\n\n\n\n<p>Instructions complete with a video to take you through how to create, rename, and connect to your TBS iPhone&#8217;s hotspot.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.google.com\/document\/d\/1DndLisl4hb8ayR6H0Sn3NEY0VO__5Y1C\/edit?usp=share_link&amp;ouid=104076975429208230703&amp;rtpof=true&amp;sd=true\" target=\"_blank\" rel=\"noreferrer noopener\">How to Create a Digital Signature<\/a> \ud83d\udd12 \u2197\ufe0f<\/li>\n<\/ul>\n\n\n\n<p>Looking to sign a PDF doc digitally? These are the instructions for how to do so using Adobe and Foxit.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Internal Site Reliability Engineering (SRE)&nbsp; This document outlines the policy for CDS employees regarding their location of work and associated use of TBS, CDS and personal devices. Related to the document above, we also have outlined our internal monitoring and data collection practices. This document is to provide CDS staff with advice on how to\u2026 <a class=\"read-more\" href=\"https:\/\/articles.alpha.canada.ca\/cds-intranet-employee-guide\/cds-teams\/internal-site-reliability-engineering-tech-ops-it-support\/\">Read more<span class=\"wb-sl\"> of Internal Site Reliability Engineering &amp; Tech Ops (IT Support)<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"parent":656,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-777","page","type-page","status-publish","hentry"],"slug_en":"internal-site-reliability-engineering-tech-ops-it-support","slug_fr":"ingenierie-de-fiabilite-des-sites-ifs-et-operations-des-ti","id_en":777,"id_fr":956,"lang":"en","_links":{"self":[{"href":"https:\/\/articles.alpha.canada.ca\/cds-intranet-employee-guide\/wp-json\/wp\/v2\/pages\/777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/articles.alpha.canada.ca\/cds-intranet-employee-guide\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/articles.alpha.canada.ca\/cds-intranet-employee-guide\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/articles.alpha.canada.ca\/cds-intranet-employee-guide\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/articles.alpha.canada.ca\/cds-intranet-employee-guide\/wp-json\/wp\/v2\/comments?post=777"}],"version-history":[{"count":18,"href":"https:\/\/articles.alpha.canada.ca\/cds-intranet-employee-guide\/wp-json\/wp\/v2\/pages\/777\/revisions"}],"predecessor-version":[{"id":1996,"href":"https:\/\/articles.alpha.canada.ca\/cds-intranet-employee-guide\/wp-json\/wp\/v2\/pages\/777\/revisions\/1996"}],"up":[{"embeddable":true,"href":"https:\/\/articles.alpha.canada.ca\/cds-intranet-employee-guide\/wp-json\/wp\/v2\/pages\/656"}],"wp:attachment":[{"href":"https:\/\/articles.alpha.canada.ca\/cds-intranet-employee-guide\/wp-json\/wp\/v2\/media?parent=777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}