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Internal Site Reliability Engineering & Tech Ops (IT Support)

Internal Site Reliability Engineering (SRE) 

This document outlines the policy for CDS employees regarding their location of work and associated use of TBS, CDS and personal devices.

Related to the document above, we also have outlined our internal monitoring and data collection practices.

This document is to provide CDS staff with advice on how to responsibly use live transcription services for audio and video calls. 


Tech Ops

This document serves as a brief summary of what Tech Ops (Francois & Dee) go through on a new joiner’s first day.

Here you will find a list of accessories that are most frequently requested by your peers.

Are you interested in having Slack on your personal phone and/or TBS iPhone? Here, you will find instructions on how to successfully get the app installed and running on those devices.

A Google Sheet that contains a list of SaaS products that CDS is currently using or have used in the past. Here you can find information on who are the technical POCs, billing POC & admins and much more.

Here you will find a collection of most frequently asked questions and how-to-guides on just about everything CDS IT-related.

Instructions complete with a video to take you through how to create, rename, and connect to your TBS iPhone’s hotspot.

Looking to sign a PDF doc digitally? These are the instructions for how to do so using Adobe and Foxit.

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