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Speaker: Ryan Hum

Chief Client Experience Officer and Associate Assistant Deputy Minister, Citizen Service Branch, Service Canada

Ryan Hum is the Chief Client Experience Officer (CCXO) and Associate ADM at Employment and Social Development Canada, and the first ever CCXO in the Government of Canada.  

Over the past ten years, Ryan has developed a track record of successful “first ever” type jobs, introducing the power of human-centered design, behavioural science, and data science to policy and program delivery. 

Ryan holds a Master of Engineering in Design from McMaster University and earned a Bachelor of Science (Honours) degree in Biology and a second in Chemical Engineering, both at Queen’s University. He also conducted doctoral research (abd) and has published research in the areas of global health, at the University of Toronto. Over the years, Ryan has taught at the University of Toronto, Carleton, as well as at OCAD University in the areas of design, engineering, and public policy. 

He was named the Canadian Public Sector CIO of the Year (2023) and Technation’s Public Sector Disruptor of the Year (2022). He is also a recipient of the Public Service Award of Excellence. 

Ryan loves leading eclectic interdisciplinary teams that imagine new ways of solving problems, conducting meaningful engagement with clients and stakeholders, prototyping solutions and putting them into production.  

Family is important to him. Ryan is the father of two young children. This, as well as his deep personal learnings on reconciliation, serve as the inspiration and motivation that drives his commitment to creating a better future for individuals and families. 

Participating in: Integrating human-centred data and design approaches for inclusive services: People at the core

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